KEEP CRITICAL SYSTEMS RELIABLE AND IMPROVING.
Managed Services
Operate ERP with expert support, clear service levels, and continuous improvement.
Sunfix offers a full range of business services backed by experienced consultants who connect your organization to business-process, system-development, integration, and support expertise throughout the system lifecycle.
Service Blueprint
Every engagement starts with the same promise: clear scope, named owners and measurable outcomes - so the programme moves at the speed of your business, not the speed of a template.
Proven governance
Business-first approach
Business Challenge
Why ERP programs lose momentum
Operational Challenges
- Internal teams are consumed by recurring incidents.
- Ownership and escalation paths are unclear.
- Changes are reactive and create avoidable risk.
- Enhancement backlogs are not prioritized by business value
Sunfix Approach
How SUNFIX delivers
- Single service model for incidents, requests, problems, and changes.
- Named functional and technical specialists with clear escalation.
- Proactive monitoring, health checks, and release governance.
- Continuous improvement based on trends, root causes, and business priorities.
What We Deliver
A complete service scope, designed around business outcomes.
Each workstream is governed, documented, and connected to clear ownership so the solution can be operated and improved after delivery.
Service Desk
Structured intake, categorization, prioritization, communication, and closure.
Monitoring & Health Checks
Monitor critical jobs, interfaces, performance, capacity, and recurring risks.
Incident & Problem Management
Restore service quickly and eliminate repeat issues through root-cause analysis.
Release & Change Management
Plan, test, approve, and deploy changes through controlled release cycles.
Functional Administration
Support configuration, workflows, reporting, master data, and user requests.
Continuous Improvement
Maintain an enhancement roadmap and deliver improvements with measurable value.
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Our Delivery Journey
Our Proven Service Delivery Journey
01
Onboard
Confirm scope, systems, priorities, service levels, and escalation paths.
02
Stabilize
Address critical risks, recurring issues, documentation, and monitoring gaps.
03
Operate
Manage incidents, requests, changes, releases, and service reporting.
04
Improve
Analyze trends and deliver prioritized functional and technical enhancements.
Designed for Practical Value
Clear outcomes for people, process, data, and technology.
Managed services should do more than close tickets. They should protect operations, reduce recurring risk, and improve the system over time.
Clear
Service ownership
Reliable
Critical operations
Visible
SLA performance
Improving
Enhancement roadmap
Why Sunfix
Local understanding. Enterprise delivery discipline.
SUNFIX brings business consulting, solution expertise, implementation capability, integration, support, and training together—giving clients one accountable partner across the ERP lifecycle.
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Business + Technology
Decisions are grounded in operational reality.
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Governance + Transparency
Scope, risks, actions, and ownership stay visible.
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Delivery + Enablement
Solutions are designed to be adopted and operated.
Ready to Move Forward?
Book a Consultation